條款及細則

本條款構成您（用戶或學員）與 SSA／L2 Global Music Ltd.（亦稱為 SSA Online Music、本公司、本平台或我們）之間的完整協議，規管您購買、存取及使用 SSA 網站、數碼產品、網上課程、視聽教材、可下載資源，以及 SSA 流動應用程式及其相關帳戶功能。

存取或使用網站或應用程式，或點擊「購買」、「付款」或以其他方式存取服務，即表示您已閱讀、理解並同意受本條款約束。如您不同意，請停止使用並聯絡我們。

「30天滿意保證」是指我們根據本條款第 6 條的特定限制與條件，向合資格用戶提供的有限度退款機制，並非無條件的退款承諾。

SSA 網站及應用程式並非供 13 歲以下兒童使用。使用服務時，您必須遵守所在地區的適用法律及年齡要求。

• 提供準確及最新的帳戶資料。

• 妥善保管登入資料，不與他人共用帳戶。

• 如發現未經授權的帳戶活動，立即通知我們。

• 對透過您帳戶進行的活動負責。

您只可為個人學習及其他獲允許的用途使用網站及應用程式。使用服務時，您不得：

• 干擾網站、應用程式、伺服器、網絡或其他用戶的正常使用。

• 嘗試繞過安全措施或取得未經授權的存取權限。

• 上載惡意程式碼，或以可能損害服務的方式使用任何自動化工具。

• 冒充他人，或使用虛假或誤導資料。

• 將服務用於非法、欺詐、騷擾或侵犯他人權利的活動。

• 除非適用法律明確允許，否則不得反向工程、解編或嘗試提取應用程式的原始碼。

網站及應用程式內的軟件、課程內容、文字、圖像、影音、設計、商標及其他材料，由 L2 Global Music Ltd. 或相關權利人擁有或授權使用，並受適用法律保障。

您支付的費用僅包含該內容的「非獨家、不可轉讓、可撤銷之個人使用授權」，而非該內容的擁有權。在遵守本條款的前提下，我們允許您為個人學習目的存取及使用內容。

未經我們或相關權利人書面同意，您不得複製、修改、分發、共享帳號、公開播放、公開展示或以其他方式利用有關內容，但適用法律允許的情況除外。任何未經授權的複製、分發、共享帳號或公開播放，均構成重大違約，我們有權立即終止服務並不予退款。

您知悉並同意，本平台所銷售的商品屬「非有形媒介提供之數碼內容」(Non-tangible Digital Content)。

當我們的伺服器向您的帳戶發送存取權限、解鎖課程章節，或提供下載連結的瞬間，即視為「交付已完成」(Delivery Completed)。

鑑於數碼內容具有可複製性、可儲存性及不可逆轉性，一旦交付完成，其價值即被視為已完全轉移至您，無法像實體商品般進行實質性歸還。

30天有限度退款機制只適用於 21 日即興伴奏挑戰課程。儘管我們提供「30天退款申請期」，此機制受限於「公平使用原則」(Fair Use Policy)。若您的使用行為符合下列任一情形，將自動喪失退款資格：

您保留對自己提交內容的相關權利。當您提交資料以使用應用程式功能或尋求支援時，您允許我們在提供該功能、處理您的請求、維持安全及改善應用程式所需的範圍內，儲存、處理及展示該等內容。

您必須確保所提交的內容屬合法、準確，並且不侵犯他人的權利。

我們如何收集、使用、儲存及保護個人資料，載於 SSA 私隱政策。使用網站或應用程式前，請閱讀該政策。

我們可能會更新、修改、暫停或移除網站或應用程式的功能或內容，以維持安全、可靠性、兼容性或改善用戶體驗。如實際可行，我們會就重大更改提供合理通知。

我們會採取合理措施維持網站及應用程式運作，但不保證服務在任何時候均不受中斷或錯誤影響。

如我們合理地認為帳戶活動違反本條款、構成安全風險、影響其他用戶，或法律要求我們採取行動，我們可能會限制或終止相關帳戶的網站或應用程式存取權限。

如您認為相關限制有誤，請透過支援頁面所列的聯絡方式與我們聯絡。

網站或應用程式可能包含第三方服務、整合功能或外部連結。第三方會按照其本身的條款及私隱做法營運。我們不會控制第三方服務，亦不會對其內容、可用性或做法負責。

網站、應用程式及學習內容按其當時可用狀態提供。學習成果會因個人情況而異，我們不保證任何特定成果。

在適用法律允許的最大範圍內，我們不會就使用或無法使用網站、應用程式或數碼內容所引致的間接或相應影響承擔責任。本條款不會排除或限制法律不允許排除或限制的任何責任。

我們可能會不時更新本條款。更新版本會張貼於本頁面，並顯示修訂後的「最後更新日期」。在更改張貼後繼續使用網站、應用程式或相關服務，即表示您知悉更新後的條款。

若您試圖透過支付網關（如 PayPal、Stripe 或信用卡發卡銀行）發起不當拒付 (Chargeback)，我們將提交本條款及您的存取紀錄作為證據進行抗辯，並有權向您追討因此產生的行政費用及法律費用。

本條款受香港特別行政區法律管轄。除適用法律另有強制規定外，與本條款、網站、應用程式或數碼內容有關的爭議，雙方同意接受香港法院的專屬管轄。

如您對本條款有任何疑問，請聯絡我們：

SSA / L2 Global Music Ltd.

電郵：support@ssaonlinemusic.com

These Terms constitute the complete agreement between you (the user or student) and SSA / L2 Global Music Ltd. (also referred to as SSA Online Music, the Company, the Platform, or we). They govern your purchase, access, and use of the SSA website, digital products, online courses, audiovisual materials, downloadable resources, and the SSA mobile app and its related account features.

By accessing or using the website or app, or by clicking "Purchase", "Pay", or otherwise accessing the services, you confirm that you have read, understood, and agree to these Terms. If you do not agree, please stop using the services and contact us.

The "30-Day Satisfaction Guarantee" is a limited refund mechanism available to eligible users under the restrictions in Section 6 of these Terms. It is not an unconditional right to a refund.

The SSA website and app are not intended for children under the age of 13. When using the services, you must follow the applicable laws and age requirements in your location.

• Provide accurate and current account information.

• Keep your login details secure and do not share your account with others.

• Notify us promptly if you discover unauthorized account activity.

• Take responsibility for activity carried out through your account.

You may use the website and app only for personal learning and other permitted purposes. When using the services, you must not:

• Interfere with the website, app, servers, networks, or another user's normal use.

• Attempt to bypass security measures or gain unauthorized access.

• Upload malicious code or use automated tools in a way that may harm the services.

• Impersonate another person or use false or misleading information.

• Use the services for unlawful, deceptive, harassing, or rights-infringing activity.

• Reverse engineer, decompile, or attempt to extract the app's source code unless applicable law expressly permits it.

The software, learning content, text, images, audio, video, designs, marks, and other materials on the website and in the app are owned by or licensed to L2 Global Music Ltd. or the relevant rights holders and are protected by applicable law.

Fees you pay grant only a non-exclusive, non-transferable, revocable license for personal use. They do not transfer ownership of the content. Subject to these Terms, we allow you to access and use the content for personal learning.

You must not copy, modify, distribute, share accounts, publicly perform, publicly display, or otherwise exploit the content without written permission from us or the relevant rights holder, except where applicable law permits. Unauthorized copying, distribution, account sharing, or public performance is a material breach. We may end the service immediately and refuse any refund.

You acknowledge and agree that products sold on the Platform are digital content not supplied on a tangible medium.

Delivery is completed the moment our servers transmit access rights, unlock course modules, or provide download links to your account.

Because digital content can be copied, stored, and cannot be reversed in the same way as physical goods, its value is treated as fully transferred to you once delivery is completed, and it cannot be physically returned.

The conditional 30-day refund mechanism applies only to the 21-Day Improvisational Accompaniment Challenge. Although we provide a 30-day refund application period, eligibility is strictly subject to the Fair Use Policy. You automatically forfeit any right to a refund if any of the following applies:

You retain the relevant rights in content you submit. When you provide information to use an app feature or request support, you allow us to store, process, and display that content as needed to provide the feature, handle your request, maintain security, and improve the app.

You must ensure that submitted content is lawful, accurate, and does not infringe the rights of others.

The SSA Privacy Policy explains how we collect, use, store, and protect personal information. Please read that policy before using the website or app.

We may update, modify, suspend, or remove website or app features or content to maintain security, reliability, compatibility, or improve the user experience. Where practical, we will give reasonable notice of material changes.

We take reasonable steps to keep the website and app operating, but we do not guarantee that they will always operate without interruption or errors.

We may restrict or end website or app access for an account if we reasonably believe its activity violates these Terms, creates a security risk, affects other users, or requires action under applicable law.

If you believe a restriction was made in error, please contact us using the details on the Support page.

The website or app may contain third-party services, integrations, or external links. Third parties operate under their own terms and privacy practices. We do not control and are not responsible for their content, availability, or practices.

The website, app, and learning content are provided as available at the relevant time. Learning outcomes vary between individuals, and we do not guarantee a particular result.

To the fullest extent permitted by applicable law, we are not responsible for indirect or consequential effects arising from use of, or inability to use, the website, app, or digital content. These Terms do not exclude or limit any responsibility that cannot legally be excluded or limited.

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of the website, app, or related services after changes are posted means you acknowledge the updated Terms.

If you attempt an improper chargeback through a payment gateway such as PayPal, Stripe, or a card issuer, we will submit these Terms and your access logs as evidence in our defense, and we may recover from you the administrative and legal costs that result.

These Terms are governed by the laws of the Hong Kong Special Administrative Region. Unless mandatory applicable law provides otherwise, the parties agree that disputes relating to these Terms, the website, the app, or digital content will be subject to the exclusive jurisdiction of the courts of Hong Kong.

If you have any questions about these Terms, please contact us:

SSA / L2 Global Music Ltd.

Email: support@ssaonlinemusic.com